Hyundai UK is to introduce an online user-generated ‘Star Rating’ system across the Dealer Network. The system driven by customer recommendations will provide all Hyundai dealers with a transparent star rating showcasing the quality of service that they are providing to their customers on a day-to-day basis. The Customer recommendations and reviews, which focus on each of our dealers’ sales & service offerings, are collected as part of Hyundai’s continuous independent Customer Satisfaction survey which asks the opinions of over 60,000 customers per year. They feature prominently on the Dealer website homepage and also in the ‘Dealer Locator’ section of hyundai.co.uk The Dealer star rating will be an average of all customer recommendations received over a 90-day period, ensuring all customers have an up-to-date view of their chosen dealer’s performance. Tony Whitehorn, President & CEO, Hyundai Motor UK, says: “Owner and customer reviews are quickly becoming a … [Read more...]